Sales, delivery, cancellation and refund policy

1. Products and prices

Planned direct-sale products are the AI Work Transformation Playbook 2026 at KRW 99,000, Business AI Work Transformation Audit — Basic at KRW 550,000 and Team AI Work Improvement Outcome Workshop — Basic at KRW 990,000, all VAT included. The checkout product and amount must match the selected product page.

2. Delivery periods

The playbook is delivered within one business day of verified payment. The audit and team workshop are completed within 30 days of payment.

3. Buyer cancellation and stage refunds

For the audit, a change-of-mind refund is unavailable after the interview has been completed. Remedies for company fault, non-delivery, material defects and statutory rights remain separate.

• Before material review: full KRW 550,000 refund
• After review starts, before interview: KRW 440,000 refund after deducting KRW 110,000 for completed review
• After interview completion: no change-of-mind refund
• If the report or result review is not delivered: correction, redelivery or refund of the undelivered portion
• Applicable law takes priority where it is more favorable to the buyer

4. Education cancellation

The workshop is fully refundable before pre-work review. Only completed and pre-disclosed preparation may be deducted afterward. Change-of-mind refunds for delivered live service may be limited after the workshop starts. Company cancellation or non-delivery results in a full refund or a buyer-approved reschedule.

5. Digital-content withdrawal

Statutory withdrawal remains available before the playbook is downloaded or accessed. Any limitation after delivery requires clear pre-purchase notice, separate consent and a preview or trial. Missing, corrupt or materially incomplete files are replaced, corrected or refunded.

6. Scheduling and buyer delay

An audit interview or workshop may be rescheduled once at least 24 hours before the start. The maximum period continues while the buyer has not submitted inputs or selected a schedule unless an extension is agreed.

7. Statutory priority

Applicable Korean e-commerce and consumer dispute rules take priority where they provide stronger buyer protection. This policy is not a legal opinion or compliance certification.